Is there any other Kaspersky software installed? If “yes”, name, version & patch(x)?.Has your son’s original KSK profile been deleted and a new KSK profile created & the issue tested? Both a laptop and desktop he's using have been re-imaged several times but the issue persists.Are any Windows Parental Control options configured/enabled?.I did created a "dummy" child profile on this laptop and the issue started right after KSK was installed. If a “dummy” child profile is created, at login, after entering the password & pressing enter, does the screen turn black ?.Has always existed on three different PCs. Is “after entering the password & pressing enter, the screen goes black” a new problem or has always existed?.
Has a KSK/system requirements check been done?.KSK license (Free, Premium, Trial) ? & version ?.Operating system version & build? (select Windows Search, type winver press enter, the popup will display the information).Here are my KSK info on one of my laptops: It happens more frequent on my desktop than on my two other laptops, to be precise. When it happens during PC startup, you face a black screen with a mouse cursor moving around, nothing else unlike with the child’s account, you could apply the workaround by holding Ctrl+Alt+Del, signing out and back in in a second attempt no, there is nothing you can do if it happens at PC startup other than forcing the PC down (by pressing and holding the power button) and reboot the PC. I have been dealing with the exact same issue for months for three different PCs, and now it’s getting worse as it’s not only happening to child’s account but also to my laptop/desktop’s initial startup. I am facing same issue, on login the black screen appears and the cursor is active, the screen remains blacked out I have to alt crl del sign out and sign in again, on second attempt the desltop appears and logs in successfully.